Returns & Exchanges

How to Return an Item

Our No-Quibble Money-Back Guarantee means we will exchange your item or refund your purchase price subject to items being unworn, in perfect condition, with their original packaging, and returned within 30 days.

Click here to start your return.

Step by step:

Enter your returns order number (beginning with '30', found in your order confirmation email) and your postcode or email address.
Select the item(s) you wish to return or exchange, then choose your reason and fill out any required fields.
Choose your preferred returns service from the available options.
Print your return label at home or download the QR code.
Pack your item(s), include your invoice, and reuse the original packaging where possible. Ensure your parcel is securely sealed with strong tape, and do not use staples as they may damage the garments inside.
Complete your return within 5–10 days of generating your label, and keep your proof of postage until your return or exchange has been processed.

In need of a new returns and exchanges form? Download a replacement here

We work with a returns partner to offer a hassle-free returns process. You can choose from these range of convenient return options:

UPS Drop Off

20 €

UPS Home Collection

Please note that UPS return options may not be available in all European countries. Please proceed through our returns portal to view the return methods available in your location.

Our Returns Policy

All returns for a refund, where the goods are not faulty, are charged a fee to cover the return shipping cost. Please note that shipping charges from your original order will not be refunded.

All items being returned must be in "as-new", unworn condition and in their original packaging with labels still attached. This excludes items that are faulty. If the item you have received is faulty, please contact our Customer Care team. No charge will be made for items returned in faulty condition.

We cannot offer refunds or exchanges on:

Items that have been visibly worn or used.
Underwear, socks or swimwear that have been worn or are not returned in their original sealed packaging.
Items that have been altered, including items we altered specifically for you. This includes the addition of brace buttons and monogramming.
Items not returned through our own returns system, as we cannot track and verify these.

A restocking fee (20% of the value of the items returned) may apply to the following orders:

Items that are not returned in the same condition as they were sold.
Customers that have been identified as 'serial returners' (returned 70%+ of items in 3 or more orders).
Items returned outside the returns window, if accepted.
Commercial orders, including those placed for weddings, film productions, or other organisations.

Exchanges

All exchanges are free of charge. Once your return has been received, your exchange will normally be dispatched within 8-10 days.

If your requested item is temporarily out of stock, it will be sent as soon as new stock arrives. We will contact you if there is likely to be any delay. Please note that items requiring alteration may take slightly longer to dispatch.

Exchanges can be requested for a different size or colour of the item originally purchased. If you would like a different item, please return your order and place a new one.

To request an exchange, please ensure you select 'Exchange' as both the Return Option and the Return Reason when completing the returns form.

If this isn't your first exchange on the order, please email our customer care team at: [email protected]

Refunds

All returns for goods that are not faulty are charged a fee to cover the return shipping cost. This will be deducted from your refund total.

If you return an item for a refund, it can take 14–28 working days to process your refund from the day you send your item back to us. Refunds will be made via your original payment method.

Please note that shipping charges from your original order will not be refunded.

Any Questions?

If you have any questions, please email our customer care team at: [email protected]

25 €

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(Company Number: 04767802), Registered office: Amelia House, Crescent Road, Worthing, West Sussex, England, BN11 1QR.

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