Customer Care

Customer Care

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  • Delivery Details
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  • Frequently Asked Questions
  • Size Guide Information
  • Preorder Information

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    Delivery Details

    All orders to Europe are sent on a secure tracked service, with your tracking details emailed to you on the day of dispatch. Your tracking number will likely be 13 characters long and start with 'AN' or 'LA'.

    Standard Tracked Shipping

    15 € (FREE for orders over 200 €)

    To help ensure smooth delivery, please note the following:

    Delivery address Delivery address & postcode

    Please ensure your address is correct, and the full postcode is entered correctly in your local format to avoid delivery delays.

    Courier contact Courier contact

    Your local courier may contact you by text or email before delivery. Please respond to avoid delays or returns.

    Customer Care
    • Contact Us
    • Delivery Details
    • Returns & Exchanges
    • Frequently Asked Questions
    • Size Guide Information
    • Preorder Information
    About
    • Our Story
    • Journal
    • Pricing Policy
    • Tailoring Services
    Information
    • Sitemap
    • Sustainability Statement
    • Privacy & Cookies
    • Terms and Conditions
    Contact Our Customer Care Team

    +44 1273 493 393

    9am - 8pm (GMT)

    Please note: Calls to our GB landline from the EU may incur charges. Check with your provider for rates
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    © 2026 Hills of Bramley Ltd.
    (Company Number: 04767802), Registered office: Amelia House, Crescent Road, Worthing, West Sussex, England, BN11 1QR.

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