Frequently Asked Questions

On this page you can find answers to some questions that we're often asked. Click on a question to reveal its answer. If you have a question that is not covered here, please contact our customer services team on +44 (0)1273 492 287 (Monday-Friday 9am - 8pm (GMT)) who will be happy to help you.

Last updated: June 2026

Placing an order

Delivery

Returns

Promotion Codes

Account

Trousers

Sizing & Fit

Which EU countries do you ship to?

Why can't I sign in to my account?

How do I measure myself correctly?

Contact Our Sales Team

01273 493 393

9am - 8pm (GMT)

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(Company Number: 04767802), Registered office: Amelia House, Crescent Road, Worthing, West Sussex, England, BN11 1QR.

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Frequently Asked Questions

Frequently Asked Questions

Placing an order

Do I need an account to place an order?

Can I place an order over the phone?

Delivery

Where is my order?

Returns

How do I return or exchange an item?

Can I return sale items?

Promotion Codes

Where do I enter my promotion code?

Where is 'My Bag' shown on the website?

Account

How do I create an account?

How do I sign in to my account?

Trousers

What is a French bearer?

What is the rise of your trousers?

Sizing & Fit

How do I find the right size?

What if I am between sizes?

What payment methods do you accept?

How much will I have to pay in tax and duties?

Can I change or amend my order after it has been placed?

How do I cancel an order?

Where can I find my order number?

Do you ship internationally?

How long will my order take to arrive?

What happens if my parcel is marked as delivered but I haven't received it?

What delivery options do you offer?

How do I exchange an item?

Is there a charge for returning an item?

Can I track a parcel that I’ve returned to Peter Christian?

How long does it take to process a return?

Can I use multiple discount codes on an order?

Why isn't my promotion code working?

How do I reset my password?

Are your trouser measurements accurate?

Can I order my trousers tailored to fit?

Can tailored trousers be returned?

Contact Our Sales Team

01273 493 393

Secure Payments